Frequently Asked Questions

Elevated dog beds provide better airflow, improved hygiene and increased durability compared to many traditional fabric-filled beds. They’re ideal for both indoor and outdoor use and are especially beneficial in South Africa’s warm climate.

Yes. A quality elevated dog bed lasts significantly longer than many conventional dog beds and offers better ventilation, easier cleaning and replaceable components. It’s a long-term investment in your dog’s comfort.

The lifespan depends on the quality of materials and how the bed is used. A well-built elevated bed with a powder-coated steel frame and durable cover can provide many years of reliable use with proper care.

Both have their place, but elevated beds offer several advantages. They improve airflow, reduce contact with dirt and moisture, are easier to clean and generally provide a more hygienic sleeping environment than beds placed directly on the floor.

Hamok beds are designed specifically for South African conditions using durable materials, a heavy-duty powder-coated steel frame and replaceable covers. Every product is developed with long-term value, easy maintenance and your pet’s comfort in mind.

The correct size depends on your dog’s sleeping position and body length rather than breed alone. See our Dog Bed Size Guide for recommended measurements for each Hamok bed.

If your dog is between sizes or enjoys stretching out while sleeping, choosing the larger size usually provides the most comfortable experience.

If your puppy is expected to become a medium, large or giant breed, we recommend selecting a size suitable for their adult measurements to avoid replacing the bed too soon

Yes. We can manufacture selected custom sizes for customers with specific requirements. Please contact us to discuss your needs.

Most adult Labradors are well suited to our Large size. Always compare your dog’s measurements with our Size Guide before ordering.

Most adult Boerboels require one of our larger sizes. We recommend measuring your dog and consulting our Size Guide to ensure the best fit.

Great Danes generally require our largest available bed or a custom-sized option. Please contact us if you need assistance choosing the correct size.

Most adult German Shepherds fit comfortably on our Large size. As with all breeds, measuring your dog provides the most accurate recommendation.

Yes. Elevated beds keep dogs off cold concrete or tiled floors. Many owners add a blanket or cushion during colder months for additional warmth.

Many owners find elevated beds easier for older dogs to get on and off. While no bed can treat arthritis, a supportive sleeping surface may help improve comfort. If your dog has a medical condition, consult your veterinarian.

Yes. Puppies can safely use elevated beds provided the bed is appropriately sized for them and they can comfortably climb on and off.

Absolutely. Older dogs often benefit from staying off cold floors, and many find elevated beds easier to access than very soft beds that sink under their weight.

Yes. Hamok beds are designed for both indoor and outdoor use. We recommend placing them in a sheltered area whenever possible to maximise their lifespan.

Powder coating provides a durable protective finish that helps resist corrosion, scratches and everyday wear while giving the frame a clean, premium appearance.

Ripstop is water-resistant but not fully waterproof. It dries quickly and performs well in everyday outdoor conditions.

Yes. Hamok covers are designed to be removable and replaceable, allowing you to extend the life of your bed without replacing the entire frame.

Yes. Replacement covers are available separately in selected materials and colours.

Hamok beds use heavy-duty steel connectors designed for strength, stability and long-term durability under normal everyday use.

Yes. Most Hamok covers can be cleaned using mild detergent. Always follow the care instructions supplied with your product.

For most households, cleaning every few weeks is sufficient. More frequent cleaning may be beneficial for outdoor use or during shedding seasons.

Simply wipe the frame clean when needed and inspect the bed occasionally to ensure all fittings remain secure.

With normal household use and proper care, the cover should provide years of reliable service. Replacement covers are available if needed.

Delivery times vary depending on your location and product availability. Estimated delivery times are displayed during checkout.

Yes. We offer nationwide delivery across South Africa.

Yes. Tracking information will be provided once your order has been dispatched, where available.

The warranty does not cover normal wear and tear, accidental damage, pet chewing, misuse, incorrect assembly or unauthorised modifications.

Simply contact our customer support team with your order number, photographs of the issue and a description of the problem. We’ll assess your claim as quickly as possible.

Yes. Returns are accepted in accordance with our Returns Policy. Please refer to our Returns Policy for full details and eligibility requirements.

Please contact us within 48 hours of delivery with photographs of the damage so we can resolve the issue promptly.

Yes. Replacement feet are available if yours become lost or damaged.

Yes. Replacement connectors can be purchased separately to help extend the life of your bed.

Yes. Depending on availability, you may choose to upgrade to another Hamok cover option without replacing the complete bed.

Yes. EFT payment is available. Your order will be processed once payment has been received and confirmed.

Payment plan availability may vary. Please check the available options during checkout or contact us for the latest information.

If your order has not yet been dispatched, we’ll do our best to accommodate changes. Please contact us as soon as possible.

Orders may be cancelled before dispatch. Once an order has been shipped, our Returns Policy will apply.