Contact Hamok
We’re Here to Help You Choose the Right Hamok
Need help with sizing, an existing order, replacement covers, delivery or product support? Send us the details and we’ll guide you to the right next step.
Choose the Best Way to Reach Us
Use the option that best matches your enquiry so we can help you more efficiently.
Quick Questions
Email Hamok for product questions, sizing help, stock checks and quick order queries. Email Hamok →
Email Hamok
Use email for warranty claims, return requests, delivery problems and enquiries with photographs or documents.
hello@hamok.co.za →Email an Enquiry
Include the relevant enquiry type, order number and supporting photographs where applicable.
Send an email →Help Us Help You Faster
Including the right information in your first message can reduce back-and-forth and help us give you a more useful answer.
- Your full name
- Your order number, where applicable
- The product or size you are asking about
- Your dog’s breed, approximate weight and sleeping style for sizing help
- Clear photographs for damage, warranty or return enquiries
- Your delivery suburb and postal code for delivery questions
- A concise description of what you need
Send your dog’s measurements
For the most reliable size recommendation, include:
- Nose-to-tail resting length
- Body width while lying down
- Approximate weight
- A photo of the normal sleeping position
Existing Order Support
Choose the relevant support page or contact us with your order number and a clear description of the issue.
Shipping & Delivery
Find information about dispatch, delivery areas, tracking and delivery problems.
View delivery information →Warranty Policy
Review the five-year steel-frame warranty, exclusions and claim requirements.
View warranty information →Returns & Refunds
Understand return eligibility, custom products and refund processing.
View returns information →Need Help Before You Buy?
We can help you compare sizes, understand elevated-bed benefits and choose a suitable cover or cushion combination.
Retail, Shelter and Trade Enquiries
Hamok welcomes enquiries from pet retailers, veterinary practices, shelters, kennels, breeders, hospitality businesses and other suitable partners.
Include your organisation name, location, required quantity, preferred products and expected timeframe.
- Business or organisation name
- Contact person
- Physical location
- Estimated order quantity
- Products or sizes required
- Delivery timeframe
- Whether branding or customisation is required
Contact and Support Questions
What is the best way to contact Hamok?
Email hello@hamok.co.za for product questions, sizing help, order support, warranty, return or delivery enquiries. Include your order number and photographs where relevant.
What information should I send for sizing help?
Send your dog’s lying length, body width, approximate weight, breed and a photograph of their normal sleeping position.
What should I include for an existing order?
Include your full name, order number, delivery suburb and a concise explanation of the question or problem.
How do I submit a warranty claim?
Review the Warranty Policy, then send your proof of purchase, photographs of the full assembled bed, close-up images and a description of the issue.
How do I request a return?
Contact Hamok before sending the product. Include your order number, reason for return and photographs showing its current condition.
Can I order a custom size?
Selected custom sizes may be available. Send your required dimensions, dog information and delivery location for assessment.
Do you supply pet shops or shelters?
Trade and bulk enquiries are welcome. Include your organisation details, quantity, preferred products and required timeframe.
Can I send photographs through the form?
The live form should be configured with file uploads for claims and support enquiries. Until then, email is the best option for sending photographs.
Tell Us How We Can Help
Whether you are choosing your first Hamok or need support with an existing product, send us the relevant details and we’ll guide you from there.